The Balanced Scorecard view offers the possibility to plan and manage the performance of an organization in terms of measures, targets, and initiatives that are defined for several strategic objectives, based on four perspectives:
- Financial: Objectives related to delivering long-term shareholder value by managing costs and assets, and providing value to customers.
- Customer: Objectives related to enhancing the value delivered to the customer by offering the right price, quality, selection, functionality, etc.
- Internal process: Objectives related to improving the operations of the organization by managing the creation and delivery of products and services to customers.
- Learning & growth: Objectives related to improving the ability of the organization to learn from past experiences and grow to new levels by managing their ability to allocate their human, information and organizational resources.
These objectives can be defined with the help of the Strategy map aspects of the view, which also enables the modeling of Influence relations between the objectives. These influence relations are used to represent the cause-effect relations between the four types of objectives defined in the view.
The Balanced Scorecard aspect of the view can be used to specify the measures, targets, and initiatives, which enable the planning and management of the performance of these strategic objectives defined in a Strategy map.
The metrics you add to the Balanced Scorecard will only be associated with the graphical objects in this view, not with the semantical objects. Therefor, the metrics will not be present on the same objects when used elsewhere in the model, unless you add the metrics there as well. But be aware when you do, there will be no connection between them; changing the value of a metric on an object in the Balanced Scorecard will not change the value in the same metric on the object elsewhere, and vice versa.
- In your ArchiMate model in the model browser, right-click the folder in which you want to add the Balanced scorecard, and then click New > Strategy > Balanced scorecard .
- Click the newly added view in the model browser to open it. A Balanced scorecard view with empty blocks is shown.
- Define the subject of your analysis. Open the canvas menu
, click to open the Properties view, and in Subject, select the element that represents your subject of analysis. It can be any element from your model.
- Fill the scorecard with objectives by adding Goals to the different categories. Create new elements in the blocks on the view, or drag existing elements from the model browser onto the blocks.
Create relations between the Goals to represent the cause-effect relations.
If a relation has the wrong direction, you can easily revert it: right-click the relation in the view, and then select Reverse relation.
- Specify the measure, target, and initiative for the goals in the scorecard.
- Select a goal, and click
to open the details window.
- In Measure, select the relevant metric, and select the associated target and outcome values in Target and Outcome.
In Initiative, select the Course of action, Program or Project that is taken to achieve the goal.
Instead of opening the individual details windows, you can click in the upper left corner of a block, and enter the data for all goals in the perspective in the window that pops up.
Or click next to the scorecard for an overview of all goals in the scorecard.
- Select a goal, and click
If you wish you can make changes to the analysis presentation by changing the color of the category blocks and the way the elements look. For more information, see Changing the presentation of a strategy or business model view.
Strategy performance color view
The result is a filled Balanced scorecard with metric data. To view the performance of the strategy in a color view, open the canvas menu, and click . A color view of the Balanced Scorecard is generated, showing which goals have performed above target and which below.