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Comment: SUP-316

The Team Server offers the possibility to view details of your BiZZdesign software license. The license page shows the current situation with respect to the license and numbers about the use of seats (users) in the tool license, including how many are used and a possible shortage of seats.

The license page is also the location for activating your software license.

Required roles

On-premise Team Server: System Administrator or Administrator

Hosted Team Server: Administrator

Viewing the license information

  • In the sidebar menu, click Settings > License. The license settings page is shown. The image below shows the page visible to a System Administrator. The Manage section for adding license keys and other settings in the sidebar are not visible to an Administrator user.

    For more information about a setting, click the  next to a box.

    If you are working with a hosted Team Server, or have an Enterprise license agreement for your on-premise Team Server, the license settings page only shows the amount of license seats taken, not the license seat limits. Your license seat information will look similar to the following:

Exceeded software license


Not applicable to hosted Team Server and on-premise Team Server with Enterprise license agreement.

If the maximum number of seats (users) of your license is exceeded, it will be visible on the license page. Seats that are exceeded are shown in red. Also, a grace period will be shown on the page, indicating the number of days left before the Team Server will be shut down if the license shortage is not resolved. Additionally, a message will appear at the top of all Team Server and HoriZZon pages, which is visible to Administrator and System Administrator users.

Exceeding the software license may happen when assigning roles to users while the associated seats in the license do not cover them, meaning that there are not enough seats available for the assigned roles. It can also happen when users change their own role.

The seat shortage can be fixed by reassigning the seats or by extending the software license with additional seats.

Example of exceeding the software license

Content by Label
titleRelated articles
cqllabel = "license" AND label not in ("troubleshooting","archive") and space = "knowledge"