BiZZdesign encourages its customers to find the answers to their questions by providing an extensive support site with lots of information, including documentation, troubleshooting topics and how-to's. The Support site has a simple and clear structure, and advanced search options.
Th BiZZdesign Support site has three main sections:
|Here you can find all information regarding modeling in Enterprise Studio, like modeling basics, modeling languages, data integration, sharing and working together, advanced modeling and scripting, and tables and settings.|
|Here you can find all information regarding the HoriZZon portal and all of its functionality, like sites, workflows, dashboards, but also all Team-related functionality and online editing.|
|This section contains all information about the administrative side of the BiZZdesign tooling, like release information, installation and configuration, updating and migration, licensing, user synchronization and authentication, and storage places and team data.|
Ways to find your information
Use search boxes
Use section navigation pages
Navigate the tree structure
If you are still not able to find your answer, or if you need to contact BiZZdesign Support for another reason, it is possible to submit a ticket. Please take note that only authorized users of your organization can submit tickets. To log in and submit a ticket:
- In the top right corner of a support page, click Contact us.
- On the login page, enter your username and password, and Log in. If you do not have an account yet, click Sign up for an account, enter your details, and sign up.
- Choose what kind of ticket you want to submit, and click on that option.
Once you have submitted a ticket, you can follow its progress any time. Just log in to Support, click Requests at the top of the page, and choose My requests or All requests.
When BiZZdesign Support replies to your ticket, you will receive an e-mail informing you that your ticket has been updated. To view the information, or to react on it, click the link in the e-mail message. Do NOT reply on the e-mail message, it was sent from a noreply e-mail address.
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