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BiZZdesign embraces the idea of being as independent as possible in finding the answers to questions. To support this BiZZdesign is providing an extensive Support site containing lots of information, like documentation, tutorials, how-to's, tips and tricks, and troubleshooting topics.

The site is updated and extended on a frequent basis, providing you with more information, and therefor be better supported.

Structure of the site

The BiZZdesign Support site has a simple and clear structure, consisting of three main sections, directly visible when visiting the site.

Modeling

Here you can find all information regarding modeling in Enterprise Studio, including modeling basics, modeling languages, data integration, sharing and working together, advanced modeling and scripting, reporting and printing, and tables and settings.

HoriZZon

Here you can find all information regarding the HoriZZon portal and all of its functionality, including working with sites, workflows, dashboards, but also all Team-related functionality and online editing.

Administration

This section contains all information about the administrative side of the BiZZdesign tooling, like release information, software installation and configuration, updating software and model packages migration, licensing, user synchronization and authentication, and storage places and team data.

How to find your information?

Following options are available for you to find your information on the BiZZdesign Support site.

Use the search box

The search box is a powerful tool to find your information. It is available on each page of the Support site. Just type your search term(s) in the box, and results will automatically show, after which you can easily click a topic to open it. If you press Enter after submitting a search term, the general search page will appear showing you all available topics that may be relevant to your search.

Use the section entry pages

Each main section, as described above, has its own entry page, which is shown after clicking a section on the Support site landing page. Each entry page contains sections with the currently most popular articles, the latest articles, the latest release, and subject-specific sections containing articles or overview pages related to the subject.


Navigate the tree structure

Once you have visited a regular article page in the Support site, a tree structure is available on the left side of the page. You can simply navigate this structure to search for information.


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Take note that each article page also has a breadcrumb at the top, allowing you to navigate up in the structure.


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The tree structure of the Support site also includes several subject overview pages, showing an overview of the most relevant topics related to a specific subject, like for example ArchiMate modeling. Clicking a topic will navigate to that page.


Submit a ticket

If you are still not able to find your answer, or if you need to contact BiZZdesign Support for another reason, it is possible to submit a ticket. Please take note that only authorized users of your organization can submit tickets.

  1. In the top right corner of a support page, click Contact us.

  2. On the login page, enter your username and password, and Log in. If you do not have an account yet, click Sign up for an account, enter your details, and sign up.

  3. Choose what kind of ticket you want to submit, and click on that option.


Once you have submitted a ticket, you can follow its progress any time. Just log in to Support, click Requests at the top of the page, and choose My requests or All requests

When BiZZdesign Support replies to your ticket, you will receive an e-mail informing you that your ticket has been updated. To view the information, or to react on it, click the link in the e-mail message. Do NOT reply on the e-mail message, it was sent from a noreply e-mail address.


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