To provide you with the best support possible for the software tooling, BiZZdesign provides an extensive Support site containing lots of information, like documentation, tutorials, how-to's, tips and tricks, and troubleshooting topics. It enables you to find the information you are looking for. The BiZZdesign Support site has a simple and clear structure so you can quickly find your way through the site.
The site is updated and extended on a frequent basis, providing you with more information, and therefor be better supported. So visit the site on a regular basis to find out the newest information!
Structure of the site
The BiZZdesign Support site includes three main sections, immediately visible on the home page of the site. Clicking one of them will navigate you to the section entry page containing related topics.
|Here you can find all information regarding modeling in Enterprise Studio, including modeling basics, modeling languages, data integration, sharing and working together, advanced modeling and scripting, reporting and printing, and tables and settings.|
|Here you can find all information regarding the HoriZZon portal and all of its functionality, including working with sites, workflows, dashboards, but also all Team-related functionality and online editing.|
|This section contains all information about the administrative side of the BiZZdesign tooling, like release information, software installation and configuration, updating software and model packages migration, licensing, user synchronization and authentication, and storage places and team data.|
How to find your information?
Following options are available for you to find your information on the BiZZdesign Support site.
Use the search box
The search box is a powerful tool to find your information. It is available on each page of the Support site. Just type your search term(s) in the box, and results will automatically show, after which you can easily click a topic to open it. If you press Enter after submitting a search term, the general search page will appear showing you all available topics that may be relevant to your search.
Use the section entry pages
Each main section, as described above, has its own entry page, which is shown after clicking a section on the Support site home page. Each entry page contains sections with the most popular articles, latest articles, latest release information, and subject-specific sections containing articles and overview pages related to the subject.
Navigate the tree structure
On article pages on the Support site, a tree structure is available on the left side of the page. You can simply navigate this structure to search for information by clicking items in the structure and expanding the structure by clicking thein front of an item. An article page can also have a Related articles and Troubleshooting section at the bottom of the page, showing you other articles that are related to the one you are on.
Each article page also has a breadcrumb at the top, allowing you to easily navigate up in the structure, back to the home page.
The Support site also includes several subject overview pages, showing you an overview of the most relevant topics related to a specific subject, like for example ArchiMate modeling. Clicking a topic navigates your to an article page.
Submitting a ticket
If you are still not able to find your answer, or if you need to contact BiZZdesign Support for another reason, it is possible to submit a ticket. Please take note that only authorized users of your organization can submit tickets.
- In the top right corner of a support page, click Contact us.
- On the login page, enter your username and password, and Log in. If you do not have an account yet, click Sign up for an account, enter your details, and sign up.
- Choose what kind of ticket you want to submit, and click on that option.
Once you have submitted a ticket, you can follow its progress any time. Just log in to Support, click Requests at the top of the page, and choose My requests or All requests.
When BiZZdesign Support replies to your ticket, you will receive an e-mail informing you that your ticket has been updated. To view the information, or to react on it, click the link in the e-mail message. Do NOT reply on the e-mail message, it was sent from a noreply e-mail address.